AgreeYa Solutions Hiring for Customer Service Representative Job at Madison, WI Full Time

Job Posting Title: Customer Service Agent

Duration: 6+ months temp to perm

Location : Madison, WI 53713

Job Description:

This position is responsible for the management of customer orders from receipt of order to shipment of product.

Communicates daily with customers via phone, fax, e-mail, etc

Enters customer orders into Order entry system the same day the order is received.

Promotes and supports sales promotions.

Collaborates with regional sales force and other field staff to deliver premier customer service.

Works closely with other vital departments such as credit, billing, shipping, purchasing, technical service, warranty, etc,

Researches and resolves customer complaints and issues, and provides customer assistance in locating and identifying replacement parts.

Provides same day responses to scheduled dates and backorder status of product.

Researches and processes credit and return requests.

Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.

Other duties may be assigned.

Required Qualification:

High School diploma or equivalent combined education and experience.

Experience related to Customer Service and high volume calls.

Proficiency in a Windows operating environment, including email and Microsoft Office software.

Strong interpersonal skills and decision making abilities.

Effective and professional communication and organization skills.

Strong conflict resolution skills.

Ability to work effectively in a high-volume fast-paced environment.

Job Types: Full-time, Contract

Salary: $23.00 – $24.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location