Our National IT Services department supports every part of our organization – from Finance and Project Management to Logistics, Operations, Warehouse and more. Our team of IT managers, analysts, specialists and service desk technicians drive innovation and lend their expertise to our people across the entire company, building careers that are both challenging and rewarding.
The ideal candidate will work as part of the Quality Assurance team to establish and refine the quality assurance procedures for the Global Service Desk (GSD) that ensure that correct support procedures were executed, accurate documentation is referenced, and appropriate information provided to ensure efficient and effective support for our customers.
In addition to the US Process Solutions and US GSD Operations teams, you will also collaborate with the NIT and IIT teams as well as with counterparts at the Hungarian Global Service Desk
Position Type: Full-Time
Work Location: Aurora, IL
This role is eligible to participate in ALDI’s Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week).
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.
ALDI Acts Competencies:
Perform within ALDI Acts competencies as outlined below.
Education and Experience:
ALDI offers competitive wages and benefits, including:
In addition, eligible employees are offered:
Click here to learn more about the benefits ALDI has to offer
ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI’s receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
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