Looking for a detail oriented individual that is comfortable being on the phone and computer most of the day. This Customer Care Agent role is fully remote and can sit anywhere out of CT, NY, NJ or MA. Reliable internet and covid vaccine are required for this position!
In this role you will be primarily inputting data for medical records and making outbound calls to obtain any missing data. Moreover, you will be responding to emails as directed by a supervisor. This will be a very data driven role, but you must also be comfortable on the phones.
Shift 1: Monday & Tuesday: 8:00am – 4:30pm / Wednesday & Thursday: 10:30am – 7:00pm / Friday & Saturday: 8:00am – 12:00pm
Shift 2: Monday & Tuesday: 9:30am – 7:00pm / Wednesday & Thursday: 8:00am – 5:30pm / Saturday 8:00am – 12:00pm
Shift 3: Monday & Tuesday & Wednesday: 8:00am – 4:30pm / Thursday & Friday 10:30am – 7:00pm
Shift 4: Monday & Tuesday & Thursday 8:00am – 7:00pm / Friday 8:00am – 5:00pm
Shift 5 (Part-time only): Monday – Friday 5:00pm – 7:00pm / Saturday 8:00am – 12:00pm
Outbound & inbound calls
Good organizational skills
Copy/Scanning machine experience
Strong computer skills
Using softphone and hard phone technology; answers telephone calls through an automated call distribution system.
Processes HEP forms as assigned by Supervisor
Responds to Customer emails as assigned by Supervisor
May be selected to drive to retrieve mail from CCI and bring to electronically scan and process documents related to HEP compliance review forms: (Physician Notification forms, Reinstatement forms, Chronic Compliance forms and Protected Health Information forms).
Additional Skills & Qualifications:
High School Diploma or equivalent
Excellent oral and written communication skills and interpersonal skills
Ability to work in a fast pace environment and maintain accuracy
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email email@example.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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