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ATP Hiring for Flight Operations Analyst Job at Remote Full Time
Flight Operations Analyst
Remote-USA #LI-remote
Why We Need You – The Mission
ATP is a global information services and software company that exists to make flying safer and more reliable. We are backed by two private equity firms—Accel-KKR, named 2021 best performing PE firm by Dow Jones, and ParkerGale—both with a strong history of growth. Our products help reduce operating costs, improve aircraft reliability, and supports technical knowledge sharing and collaboration within the general and business aviation, military/defense, commercial aviation, and OEM industries. We have deployed solutions for multiple Fortune 100 companies, supporting more than 75,000 aircraft maintenance professionals worldwide. As a global company, ATP has more than 7,500 customers in 137 countries, with nearly 50 years of experience in the information services and software industries.
We are looking for someone who will be responsible for the successful onboarding of new accounts onto the Flightdocs Flight Operations system. This position requires frequent customer engagement to set up the account and optimize configurations for that customer’s flight scheduling and flight staffing needs.
The ideal candidate will have a proven ability to learn quickly and thrive in a fast-paced, high-volume environment with a growing customer base.
What You’ll Accomplish – Your Performance Objectives
Objective #1
In your first 30 days, develop a good understanding of the Flight Operations system, the customers, target market, and the current projects
- Demo and become a competent user of Flight Operations platform.
- Begin familiarizing with the Flight Ops processes, terminology, abbreviations, etc.
- Successfully complete onboarding of training accounts in our Demo environment.
Objective #2
In your first six months, independently onboard new accounts
- Onboard new accounts and successfully set up their users, aircraft profiles, and flight logs.
- Utilize and update Salesforce to track the onboarding process for each client.
- Provide customers with a system demo as part of their onboarding process.
Objective #3
In your first 12 months, identify process improvements and enhancements for the system
- Demonstrate ability to understand flight scheduling and planning. Work as a liaison between our customers and our Product managers to identify areas of improvement.
- Effectively communicate with colleagues and customers of various backgrounds, to confidently deliver information pertaining to their expectations and timeframes.
Who We’re Looking For – The Personal Competencies That Matter
Project Management, Organizational Planning & Execution: The best FOA will have excellent project and time management skills. They will do exceptionally well at multitasking and juggling several tasks and deadlines at once, with a seamless path of prioritizing their schedule. The FOA will be responsible for maintaining their own queue, so they must excel at planning, executing, and closing all projects on or before deadlines.
Personality & Interpersonal Skills: Success in this role requires emotional agility. The FOA must be able to work well with a wide variety of personalities and roles. They have a collaborative mindset and drive to work well with team members from all departments and contribute to reaching shared goals. This candidate should be comfortable monitoring current processes and utilizing tools; be innovative and communicate externally and internally to enhance current and future integrations and improvements to the team.
Communication: This candidate will need to possess excellent communication skills. They must speak and write clearly and articulately with executive presence. All correspondence internally and externally is respectful, confident, clear, concise, and friendly whether verbal or electronic.
How we work – The Core Values that Define Our Culture
- One ATP: By thinking beyond myself, my department, my product.
- Find a Better Way: For today and tomorrow (when we are twice the current size!)
- Assume Positive Intent: Through interactions, healthy conflict, opportunities and different points of view.
- Driven to Exceed: We take pride in our work and exceeding expectations.