The Member Consultant II provides a seamless delivery of member service from routine to complex issues by assisting in a branch environment. The role will be required to deliver a high quality member experience while using their knowledge of multiple products and will identify, diagnose, and act on members’ consumer financial needs, including referrals to the appropriate line of business for specialized services. The MC II utilizes their thorough knowledge of credit union products, including business deposit products and small business loans, consumer loans and lines of credit and deposit products (such as IRA products), to provide excellent customer service to the member. The Member Consultant II is responsible for serving as a subject matter expert to members and Member Consultants, creating an outstanding member experience by resolving member service needs, and delivering expertise in specialized financial services.
By applying to this requisition, you have expressed interest in working in a Neighborhood Financial Center within the West District.
In the West District, there are pod branches. A pod is a group of branches that are close in proximity to one another. If selected for employment, the candidate will be hired into a pod. Once the candidate is done with training and a position opens up in their pod, the candidate will be placed into one of the full-time Member Consultant positions within their pod.
The pods are split up as follows:
· Seattle-Roxbury and West Seattle
· Burien and Tukwila
· Covington, Maple Valley and Kent
If an interview is scheduled, a recruiter will discuss the preferred pod for the candidate.
Provide notary and medallion signature guarantee services to BECU membership.
BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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