Brenntag Hiring for Customer Service Representative Job at Santa Fe Springs, CA Full Time

CUSTOMER SERVICE REPRESENTATIVE

Our team in Santa Fe Springs currently has an opening for a Customer Service Representative

YOUR ROLE & RESPONSIBILITIES

• Receive orders from customer via fax, phone, electronic portals like e-commerce and email.
• Accurately enter orders into the BUS system in accordance with prescribed and documented procedures.
• Cross check orders entered by other Customer Service Representatives at least one day prior to the order shipment.
• Maximize the size of each customer order by consolidating orders or suggesting additions to customer orders.
• Confirm pricing with customer on all orders.
• Coordinate release of credit holds for orders in required time frame.
• Obtain approval of items for orders in a required time frame.
• Entering and editing Job 7 processes
• Communicate and follow up with customers and sales representatives on all issues relating to their order.
• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
• Maintain an organized workstation so any team member or supervisor may locate paperwork.
• Communicate and provide necessary support to sales staff while in the field, part numbers, product availability, customer info, pricing, sales history, file notes, cross reference information, vendor information etc.
• Prepare storage tank agreements, coordinate customer / manager signatures and distribute copies as required
• Contact suppliers to obtain technical information as needed
• Initiate and follow up on blend and product code requests
• Over see the document process for setting up new accounts
• Update customer files with quoted pricing, new items, address changes, delivery instructions or other customer notes as needed. Include specific comments on customer products that will assist others in insuring that the correct product is selected (i.e., customer cross reference numbers or notes indicating that a customer uses a different name than that in our system).
• Compose routine correspondences for price increase letters as needed
• Process sample requests
• Additional tasks as assigned
• Develop and maintain effective working relationships with other department team members.
• Represent the Brenntag Pacific group in a professional manner.
• Observe, follow and enforce all Brenntag Pacific’s Safety Procedures.
• Attend all required training when scheduled unless absent from work.

YOUR PROFILE

• Must have 5-7 years high volume customer service experience, Chemical industry a plus
• Must have experience in high volume order processing
• Must be detailed and task driven, with results
• Must be detailed oriented and specific with notes
• Must be able to work in a positive team environment, and be a team player
• Must be able to take directions and very detailed note taker
• Willing to do extra task as needed

OUR OFFER

• We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
• Competitive pay and incentives.
• Various healthcare plan options as well as 401(k).

INTERESTED?

We look forward receiving your application.

Kasey Todd

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

Brenntag North America, Inc. and its subsidiaries use E-Verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.

Job Type: Full-time

Pay: $24.00 – $26.50 per hour

Benefits:

• 401(k)
• Health insurance
• On-the-job training

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Santa Fe Springs, CA 90670: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 5 years (Required)
• high volume order processing: 3 years (Required)
• Pricing: 2 years (Required)

Work Location: One location