Credit Acceptance Hiring for Human Resources Administrator – Work From Home Available Job at Southfield, MI Full Time

The purpose of the Administrator, Human Resources role is to support the day-to-day operations of the People Strategies team. In this role you will assist the team in executing Human Resources administrative tasks, reporting and analysis, project work and other HR related work while providing exceptional customer service to internal and external customers.

• People Strategies Support:
  • This position will work from home and also require some work onsite at an assigned office work location.
  • Support the People Strategies team by completing exit interviews, promotion/transfer letters, return to office requests, name changes, state required termination documents, work location changes, contractor terminations, editing or creating new job profiles and managing the process for collecting equipment from candidates that don’t start with the company
  • Complete verifications of employment and manage the I-9 verification process including E-Verify
  • Manage the unemployment claims process and work closely with HR Generalists/HR Managers as well as our unemployment vendor
  • Utilize ServiceNow, Workday and other HR technology and records to provide timely information to team members, the HR team and other areas of the company as required
  • Manage compliance related activities such as managing Federal and State Labor Poster Compliance for all locations; managing updates to the Team Member Manual; completing the annual EEO-1 report; leading all audit efforts and coordinating with appropriate departments as needed to ensure compliance
  • Provide administrative support to the HR department by providing HR front desk coverage when needed; reviewing and escalating all incoming HR communications (mail, e-mail, faxes and voicemails) to the appropriate HR team member; and responding to general HR questions related to employee relations, benefits, payroll, performance management and the Team Member Manual
  • Oversee the maintenance of team member personnel records (filing and electronic filing); manage Iron Mountain requests and coordinate audits as necessary; mitigate risk to the Company by ensuring personnel records are in compliance with Company policy, and federal, state, and local laws; manage the personnel file request process and coordinate with Legal department as needed
  • Facilitate the People Strategies portion of the New Hire Orientation
  • Support the performance management process by assisting with collecting quarterly and monthly performance ratings, following up on outstanding performance review acknowledgements and collecting close-out ratings for team member transfers
  • Support Talent Acquisition team by completing transfer and rehire eligibility requests and providing additional data as requested
  • Participate in special projects and provide insight into process improvements, policy development, and Companywide document development
• Analytics/Reporting:
  • Compile regularly scheduled reports and provide analysis regarding turnover, leave of absences, performance reviews, headcount, team member anniversaries, new hires, transfers/promotions, exit interviews etc.
  • Compile quarterly Great Place to Work survey data and other survey data as requested throughout the year
  • Compile various ad-hoc reports and provide analysis for departments throughout the organization including Sales, Operations, Corporate Support, Training and Development, Talent Acquisition, Team Member Engagement, Corporate Legal/Compliance, etc.
  • Lead the reporting and analysis efforts for our HR request tracking system (ServiceNow)
  • Act as subject matter expert for all HR systems and act as a resource for the team to identify and fix data integrity issues and propose solutions for system enhancements
  • Proactively lead the analysis of HR data to help identify trends and provide insights for business leaders

• Trustworthy with a high level of integrity and confidentiality
• Active problem solver, with an ability to understand, interpret and act on information promptly and effectively
• Self-driven, process driven, motivated to help, and able to perform with minimal supervision in a team environment
• Organized and detail oriented
• Effective time management skills with a track record of meeting deadlines
• Ability to work in fast paced work environment and manage multiple tasks simultaneously
• Active listener; effective oral and written communication skills
• Ability to seek, retain and share knowledge to help team members resolve requests
• Open and receptive to ongoing feedback aimed at improving performance

• Bachelor’s degree or equivalent HR experience
• Knowledge of federal and state employment law and personnel file compliance
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Experience in analyzing data and managing small projects/process improvements
• Minimum of 2-4 years of relevant work experience in an administrative/coordinator role with experience in supporting employees, employee relations, employee engagement or other HR responsibilities
• Working knowledge of a Human Resources Management System such as Workday or similar system

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department