CyberCoders Hiring for Call Center Representative Job at Sacramento, CA Full Time NEW

What You Will Be Doing

• Member and Provider Agents are responsible for responding to general to moderately complex telephone calls and troubleshooting and responding to customer issues.

• Answers telephone calls using an automated system and responds to general to moderately complex questions and/or forwards calls to appropriate personnel.

• Researches member or provider calls/inquiries and responds to appropriate parties in accordance with Service Level Agreements (SLAs).

• Records calls in a Customer Relationship Management (CRM) ticketing solution, resolves customer requests/inquiries and updates CRM history with results of inquiry (which includes proper documentation).

• Interfaces with team personnel, management, and customers in reference to customer service issues.

• Conducts outbound calls to customers in response to customer direction or other business needs.

• Responding to numerous phone inquiries daily

• Using standard call-center technology: telephones, e-mail and web browsers

• Assisting callers in finishing online applications

• Filling out timesheets

• Adhering to privacy rules set forth by the programs we service

• Adhere to provided schedule.

• Connecting callers with leadership as needed

• Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service

• Reporting problems through an easy online system

• Responding to telephone inquiries within set time parameters

• Completing all assigned training as necessary

What You Need for this Position

• High School diploma or equivalent required

• Minimum 1 year customer service experience required

• Experience working with organizational functions and personnel

• Experience working with computer software, customer relationship management tools and telephone technology

• Experience working with and skilled in the use of help desk software

• Business and analytical problem-solving skills

• Communication skills, both written and oral

• Demonstrated customer service skills

• Ability to work remotely, upon request

• Ability to work independently

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.