DAWSON Hiring for Senior Supervisor for Logistics Support Services Job at Washington, DC Full Time

DAWSON is a Native Hawaiian Organization 8(a) small business that brings the Spirit of Aloha to our employees. As part of the DAWSON “Ohana”, you will be provided a best-in-class benefits program that strives to ensure our great people have peace of mind when it comes to health and wellness. For more information about DAWSON and our benefits programs, please visit www.dawsonohana.com.

JOB TITLE: Senior Supervisor

SUMMARY: DAWSON is looking for the next Senior Supervisor to support our federal customers. This position is in the Washington, DC metropolitan area. The Senior Supervisor will have the overall responsibility of managing workforce performance and work required within the scope of this contract and shall serve as the principal point of contact for the Contractor with the Government.

DUTIES AND RESPONSIBILITIES:

• Attend weekly staff meetings for the Logistics Unit and other periodic meeting as required
• Attend weekly joit meetings with COR and his/her designee to review and plan actions concerning scheduling, priorities, and performance issues.
• Visit warehouse/mail service locations and future locations on a daily, weekly, and/or monthly basis as directed by the Government to ensure operational needs are being meet and to address any problems on site.
• Directs and reviews the work of Contractor personnel assigned to ensure compliance with internal standards and operating procedures
• Exercise independent, competent judgement in dealing with day-to-day matters
• Can provide on-the-job training in processing methos and procedures for newly assigned personnel
• Resolves working level complaints and/or problems which arise concerning services
• Ensures the performance of routine maintenance on equipment and can adjust equipment to accommodate increased workload and organizational changes
• Ensures the workplace is maintained in a neat and orderly manner
• Perform data collection to gather information for workload reports
• Holds a current driver’s license that allows operation of contract vehicles, if required
• Provide staffing report of all personnel via e-mail
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• High School Diploma of Equivalent
• Has 5 years or more in Logistic Support Services
• Has comprehensive knowledge of general support services functions:
  • Shipping and receiving
  • Light and medium truck transportation
  • Moving services
  • Supply
  • Warehousing
  • Inventory management
  • Dispatching
  • Courier services
  • Requisite Management
  • Supervisory services
• Knowledgeable in file maintenance, methods, and procedures
• Maintains a neat and professional appearance
• High school diploma or equivalent and one-year related experience and/or training; or equivalent combination of education and experience.
• Has working knowledge of the operation and use of personal computers.
• Has minimum of four years supervisory experience in handling time-sensitive, service-oriented functions
• Has experience supervising ten to thirty-five contract employees
• Has broad and deep knowledge of general administrative support services, business administration, and human resources management
• Ability to follow instructions.
• Analytical and problem-solving skills.
• Time management and scheduling skills.
• Ability to read, write, speak, and understand English fluently.
• Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to obtain a Top-Secret security clearance.
• Excellent organizational and communication skills, both written and verbal.
• Excellent customer service skills.
• Ability to multi-task and prioritize work activities.
• Ability to work under minimal supervision.

COMPETENCIES:

• Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The employee must frequently lift and/or move up to 50 pounds
• Frequently required to stand
• Frequently required to walk
• Required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• Occasionally work near moving mechanical parts
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Specific vision abilities required by this job include: Close vision and ability to adjust focus.
• Specialized equipment, machines, or vehicles used:
  • Dollies
  • Pallet jacks
  • Stevedores
  • Flatbed carts
  • Safe lifting carts
  • Powered hand tools (wrenches, screwdrivers, etc)
  • Computer, copier, printer, fax
  • Stamp machine
  • Scale
  • Paper tape machine
  • X-ray machine
• Travel may be required.

DAWSON gives preference to Incumbents and Internal Candidates. If no incumbent or internal candidate meets our qualifications, external candidates will be given consideration.

DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.