Job Title: Customer Service Representative (End-Consumer Warranty)
Department: Sales Operations
Reports to: Warranty Supervisor
Location: Thousand Oaks, California
FLSA Status: Non-Exempt
Rawlings Sporting Goods provides the finest quality sporting goods equipment and products to the world’s greatest players and to those simply dreaming of playing great. Our Mission is to enhance the performance and enjoyment of athletes of all ages and abilities through innovation and marketing of the finest sports equipment and apparel available.
General Overview: The CSR End-Consumer Warranty communicates with end-consumers on warranty claims via phone and email. Responsibilities also include ensuring that the end-consumer returns are handled in a professional manner with a primary focus on bat warranties for all brands (Easton, Rawlings, Miken and Worth).
Duties & Responsibilities:
Knowledge, Skills and Abilities:
Working Conditions: General office working conditions.
Safety Hazards: Minimal
Ability to read and interpret documents such as reports and correspondence. Strong ability to speak effectively before customers or employees of organizations. Must have proven excellent written presentation and verbal communication skills.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic math and algebra.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, walk and use hands regularly. The employee is frequently required to reach with hands and arms. The employee is regularly required to stand and walk. The employee will occasionally lift and/or move objects weighing 30 – 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Employee will be required to hear telephone.
This job description does not list all the duties of the job. Position may be required to perform other duties as needed.
Job Type: Full-time
Pay: $18.00 – $22.00 per hour
Ability to commute/relocate:
Work Location: One location
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