Fabricators & Manufacturers Association, International Hiring for CUSTOMER SERVICE REPRESENTATIVE Job at Elgin, IL Full Time

FMA is seeking an enthusiastic person interested in providing excellent Customer Service to join our team.

Duties

• Form positive business relationships with members as their point of contact.
• Develop strong knowledge of our member benefits & become an expert on functionality to support & train members.
• Contact new members to review benefits offerings & build a profile on what they are interested in.
• Contact current members about upcoming events, studies, user groups or other offerings that fit their areas of interest.
• Develop call lists and make telemarketing calls for membership including upgrades, engagement/benefit usage, etc.
• Process new memberships, renewal invoices, conference registrations, & bookstore orders; preauthorize credit card payments.
• Create new records, update current records, & input survey participants in company database.

Requirements

• Two or more years of customer service or concierge work experience.
• Familiar with computer database software & Microsoft Office.
• Great interpersonal, telephone & business writing skills.
• Professional demeanor.
• Strong organization & multi-tasking skills.
• Strong customer service skills.

Benefits

We offer a competitive wage & benefits package that includes health, dental, vision, & life insurance; flex-spending plan; 401(k) plan; identity theft protection plan; 529 plan; generous paid holidays that includes Christmas Eve through New Year’s Day, as well as paid vacation & sick time.

We also offer both flexible & hybrid work schedules, company-wide bonus plan, paid professional development, & memberships.

About FMA

FMA is an educational association & tradeshow producer with a charitable foundation & media company located in Elgin, IL. We advocate for the growth & sustainability of North America’s metal processing, forming, & fabricating industries via our publications as well as through our manufacturing summer camps & scholarships offered through our foundation, NBT. Founded in 1970, FMA brings metal fabricators & equipment manufacturers together through educational programs, technology councils, networking events, & our tradeshow FABTECH.

We encourage you to visit our websites: fmamfg.org; fabtechexpo.com; nutsandboltsfoundation.org; thefabricator.com; canadianmetalworking.com.
When applying, please include a cover letter with your salary requirements & send with resume.

Job Type: Full-time

Pay: $19.75 – $22.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No nights

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)

Work Location:

• One location