Principal UX Content Strategist
Are you an agile, digital-first problem solver who’s skilled in content strategy and passionate about designing exceptional experiences that meet customer needs? If yes, Fidelity Investments has an opening for you!
As a Principal UX Content Strategist in our Workplace Investing business, you’ll help design the end-to-end experience for the launch of our digital assets account product offering, partnering with content, product, design, research, marketing, development, and executive teams. #cryptojobs
The Expertise You Have
7+ years of experience in content strategy
Proven track record of defining, testing, iterating on, and delivering best in class digital experiences
Validated dedication to cross-functional collaboration in a client-centric, fast-paced environment
A proven track record of projects that achieve tangible results
Experience collaborating with senior level leaders and cross-functional teams, agile experience a plus
Experience in financial services strongly preferred; crypto subject matter expertise a plus
The Skills You Bring
Full stack content strategy skills from discovery through maintenance including content audits, user research, content modeling, wireframing, and UX writing
Confidence leveraging data and analytics insights to improve the customer experience
Able to build credibility and trust with peers and executives; enjoy working in a complex organization with multiple decision-makers
Bring a systems-thinking approach to content strategy
Comfortable both advocating for how we do the work and rolling up your sleeves
Executive presence and the ability to communicate effectively to both technical and non-technical audiences
Ability to simplify complex interactions
The Value You Deliver
Advocate and evangelize for the value of content strategy in the workplace investing space
Serve as a leader in the practice and build trust and relationships with cross-functional peers
Drive process improvements in the way content strategy is implemented
Evangelize for a customer-centric approach to product hierarchy and content organization
Develop and evolve ideas via ongoing dialogue with partners and senior leaders that brings together client needs, emerging technology, financial trends, and Fidelity’s enterprise goals
Work across teams to deliver a cohesive customer experience across products and channels
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.”
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.
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