Are you an organized and focused multi-tasker? Do you thrive in a fast-paced environment? Do you take pride in successfully impacting customer relationships by utilizing your training and superior soft skills? If so we’ve got an excellent opportunity waiting for you. For nearly 25 years HOM Solutions has been providing installation of flooring and general residential remodeling while providing an unprecedented customer experience. This recipe of quality and service has allowed our organization to become one of the largest and most successful companies in the nation.
Engage and interact with all customers who contact our Service Center in an effort to provide them with a pleasant experience. This position will service the needs of our customers through aggressive follow-up, multitasking skills, and an enthusiastic approach that creates a positive, service-oriented environment. Manage all customer needs including scheduling and troubleshooting daily questions or concerns. Develop ongoing relationships with key customer accounts to ensure high overall satisfaction levels. Monitor field service level and quality to ensure the organization is providing the highest level of service to its customers. Continually develop innovative and creative strategies to improve service, quality, and team performance.
Job Type: Full-time
Pay: $20.25 per hour
Our organization commits to the safety of every employee. All employees will be provided PPE as needed.
Ability to commute/relocate:
Work Location: One location
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