There are not many times in your career when you get the opportunity to be part of a multi-billion-dollar franchise, work with great people and build out your resume. Welcome to HP’s Instant Ink organization! With HP Instant Ink, our goal is to address the #1 pain point consumers have been telling us about printing: cost of ink. Through a new and innovative model, we are transforming the global inkjet market by changing the perceived value of ink while enabling additional, new revenue generating business models. HP Instant Ink represents one of the top strategic priorities for HP’s Print organization and will give you visibility at the highest levels in the company. You could be part of this team building new CRM solutions.
The CRM Manager is responsible for the ongoing production and execution of CRM campaigns, ensuring that operational tools and teams are moving forward to deliver a timely, superior customer experience. Manages activities of supporting project teams and internal development partners. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization’s long-term CRM capabilities and objectives. Ensures delivery against established plans and makes determinations based on analysis of business information to alter or update schedule and resources to meet solution requirements. Facilitates resolution of project issues and roadblocks to insure project success. Operates and owns the CRM documentation, content and structure, ticketing tools (Jira), calendaring, and process management toolset.
EDUCATION AND EXPERIENCE REQUIRED
KNOWLEDGE AND SKILLS
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