DirectLink is looking to hire outstanding Customer Service Representatives (CSR). As a CSR, you are responsible for providing support for our customers/communities to ensure a positive experience. The CSR will communicate through both verbal and written means in a warm and friendly manner, always providing top notch customer service. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. This includes but is not limited to scheduling, billing inquiries, technical problem solving, handling sales opportunities, proactively addressing all customer needs as well as being a strong advocate for our customers. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates a favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions.
DirectLink offers a competitive wage, great benefits package and an energetic, forward moving culture.
Founded in 2002, DirectLink is one of the leading fixed wireless broadband providers in Colorado. Using proven wireless technology, our network provides reliable service to thousands of customers throughout Central and southern Colorado. DirectLink offers reliable fast broadband Internet to Residential, Enterprise and Small-to-Medium Businesses industries in the several populated Denver counties, like Douglas, Elbert, Arapahoe, and Jefferson County to name a few.
We ensure the highest levels of customer responsiveness and service quality, a trait which has earned us long-standing relationships with our customers. Our infrastructure doesn’t rely on phone or cable service, making us more reliable, responsive and accountable than companies providing DSL, cable, DS3 and Fiber Internet solutions. We provide customers with fast and reliable broadband connections, quick and easy installations and superior customer care with our broadband Internet services.
We also offer carrier grade VoIP solutions for Residential and Business that allow them the option to scale and grow their services effectively into the 21st century, We also provide solutions to provide customers with value-added services and support, enabling them to focus on their business instead of their network.
Don’t miss this opportunity to advance your career!
Schedule: Training for this position will be Monday through Friday from 8:00am – 5:00pm however, when training is completed, the schedule for this position will be Wednesday – Sunday from 11:00am – 8:00pm.
Salary: $19.00 – $25.00 (DOE)
Competitive benefits package includes:
Position is an inside position and may require sitting for long periods of time. Position will be located in the office and will turn into a hybrid position upon supervisor’s approval.
DirectLink is an EOE/Veterans/Disabled/LGBTQ employer
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