New Wave People Hiring for Customer Support Specialist Job at Albany, NY Full Time

Job Duties:

• Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
• Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
• Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software. Providing and administering training in hardware and software technologies

Required Experience:
Three to five years of experience in the following:

• IT customer support and training
• Computer installation, diagnosis and repair
• Network & standalone printer installation, diagnosis & repair
• Basic troubleshooting scanners and other peripheral devices
• Microsoft Office Suite / Office 365 troubleshoot / desktop support
• Virtual meetings tools including MS Teams, Zoom and WebEx
• Windows 10 desktop support
• VPN and remote technical support
• Adobe Pro troubleshoot / desktop support

Required level of education:
Associated degree in Information Tech. or computer related (ex: Information systems, computer science etc.)

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