Parts & Pieces Inc Hiring for Customer Chat Specialist Job at Remote Full Time NEW

As a Customer Chat Specialist at Parts & Pieces, you must be extremely comfortable communicating directly with customers. Must make a continual effort to respond to customers as quickly as possible. When we don’t have the answer, find out when the customer needs the answer and get back to them with a solution or options.

Salary: $34,648 – $46,739 per year.

RESPONSIBILITIES:

• Provide knowledgeable answers to questions about products, pricing, and availability
• Guide customers through our ordering process in a fast-paced environment using world-class technology
• Addresses customers in an upbeat and positive manner. Even when facing complex problems or difficult questions, it’s important to maintain a good attitude
• Regularly participate in relevant brainstorm and working sessions to generate new ideas and best practices for customer engagement
• Submit quotes for high-quantity orders and custom items
• Other duties as required by management.

Requirements:

• Demonstrate exceptional communication skills
• Display confidence in self
• Ability to build and maintain strong relationship
• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
• Balance the needs of the Customer and the business when making decisions
• Seek to fully understand and meet Customer needs
• Create win-win solutions to Customer issues
• Get work done well, on time and follow the right process
• Drive work processes and pay close attention to detail
• Perform multiple duties in a high energy, fast-paced working environment
• Read, interpret and transcribe data in order to maintain accurate records.

About Parts & Pieces:
Parts & Pieces has been designing and manufacturing all kinds of wood based products since 1986. Over the years, we’ve had the opportunity to work with lots of great architects, general contractors, designers, and retailers. And that has given us exposure to lots of different products, including cabinets and casework, architectural millwork, and all kinds of custom retail store fixtures.