On site in Syracuse, NY.
As a Customer Service Representative specializing in alarm monitoring, you will be an essential employee contributing to our mission to protect lives and property by playing a critical role in responding to and resolving emergency situations in communities across the US and beyond. As a member of our team, you represent Rapid Response by being the voice over the phone to let the customer know help is on the way or provide solutions to ensure that a customer feels their needs have been met. No industry experience is necessary; we provide you with extensive 4-week paid training in a structured, team-oriented environment to equip you with the necessary skills to handle emergency alarms, procedures, and protocols to protect life and property.
All new hires begin in a 4-week paid training class. We are currently hiring for the following training class:
What awaits you at Rapid Response
Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting residential and commercial properties. Whether it’s a fire at a family house, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. EOE, including disability/veterans.
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