Scilligence Corporation Hiring for Customer Success Manager Job at Cambridge, MA Full Time

Customer Success Manager

Job Overview

A Scilligence Customer Care Specialist will be responsible for establishing and building customer relationships to promote customer retention and loyalty. You will work closely with our post-sales support team and sales team to ensure customer satisfaction and success during product deployment, adoption and renewal, while making sure our existing customer receives the best possible value from their investment in Scilligence informatics solutions.

Responsibilities:

• Drive customer retention by managing relationships and ensure customer satisfaction with Scilligence informatics solutions
• Proactively and regularly check-in with customers to sustain continued usage and adoption of Scilligence informatics solutions
• Proactively check-in with customers to determine any gaps in productivity that can be addressed with additional Scilligence modules or broader adoption
• Capture customer feedback and collaborate with internal teams to resolve issues in a timely manner
• Collaborate with Sales, Marketing, Support and Development teams to analyze customer feedback and to guide customer success and product improvements.
• Provide additional pre-sales and post-sales customer support as needed

Requirements:

• BS, MS or PhD Degree in Biology, Chemistry, Computer Science, or relevant field
• 3+ years in a customer facing role with a successful track record in client retention and satisfaction
• Excellent communication and presentation skills
• Good time management and prioritization skills
• Self-Motivated and People-oriented, with the capacity to work with customer independently and as a team member
• Creative in inspiring customer loyalty, solving problems and contributing to best practices

Job Type: Full-time

Pay: $24.00 – $48.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• Bachelor’s (Preferred)

Experience:

• customer facing role: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19