This position leads supports development and analysis of new Credit Services strategies, partnering with Credit Services subject matter experts, as well as operations partners to create new approaches and improve risk mitigation performance. This position will be responsible for generating the quantitative analysis necessary for data-driven business recommendations.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Gather business requirements and work with leadership and business partners to identify data and reporting needs for analysis.
Support analyst team with data extractions and manipulation for recurring and ad hoc reporting.
Develop/select methodologies to derive answers to business problems.
Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy.
Analyze data to provide meaningful insights.
Present and articulate the business value of complicated analysis to a diverse group of stakeholders.
Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand. Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing.
Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner.
Provide leadership as a mentor to team analysts and cross-functional resources.
Perform other duties as may be requested by manager.
Required Skills/Abilities and Knowledge
Actively and consistently support all efforts to simplify and enhance the customer experience
Demonstrated skills in Excel, PowerPoint and Access
Demonstrated quantitative analysis skills
Detail oriented, proactive and results driven
Knowledge of ICOMS Billing System Customer behavior modeling and scoring, especially in payment services or collections BI reporting tools such as Micro Strategy or Tableau
Ability to create conceptual frameworks enabling the analysis of varied business problems
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to plan, prioritize and organize effectively
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.)
Ability to research and analyze data
Ability to adapt to change Knowledge of all functions and related tasks in the area of customer relations
Knowledge of cable television products and services
Knowledge of general accounting and billing procedures
Demonstrated data manipulation and interpretation skills, and ability to quantitatively assess business problems
Bachelor’s Degree in Marketing, Economics, Statistics, or other quantitative degree
Required Related Work Experience and Number of Years
Reporting & Analytical experience – 2-4
Writing queries using SQL language – 2-4
MBA or Quantitative MA/MA
Preferred Related Work Experience and Number of Years
Cable industry experience/knowledge
Process improvement experience
CCO350 324012 324012BR
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