The Azek Company Hiring for Customer Experience Specialist Job at Remote Full Time

The AZEK® COMPANY – Join Our Industry Leading, Manufacturing Team!

We promote a strong team/family culture and offer an attractive benefit package that includes health, dental, vision, disability, and life insurances, a 401(k) plan with a company match, and an incentive plan. If you are looking for a safe and collaborative work environment, excellent pay and benefits, apply today.

POSITION SUMMARY
Primarily responsible for responding to inbound customer inquiries via phone and email and providing effective customer service by utilizing excellent, in-depth knowledge of company products and programs. Process orders, sample requests, and resolve customer issues or inquiries in a timely manner.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Maintain professional interaction with customers to ensure overall customer satisfaction.

• Utilize Salesforce.com as the primary tool to manage assigned Support queue; answer email inquiries from customers in a timely manner and provide information as needed.

• Utilize phone system software regularly to accurately track availability throughout the day in order to handle customer phone calls.

• Process no charge orders and / or credits in ERP system in a timely manner, in conjunction with creating/maintaining corresponding claim cases in Salesforce.com.

• Process samples and literature fulfillment requests as requested.

• Serve as a backup for assigned CSA partner as needed, including but not limited to; maintaining Salesforce Support queue, handling phone calls, processing no charge orders / credits.

• Maintain up to date knowledge of products and programs.

• Provide timely feedback to the Customer Service Manager regarding product failures or customer concerns.

• Refer unresolved customer grievances to the Customer Service Manager for resolution as needed after completing an initial investigation to gather facts.

• Assist with order entry duties as needed including but not limited to; order entry, order verification, shipping inquiries or issues.

• Assist/perform miscellaneous administrative duties as needed for Sales and Service Management Team.

• Performs other assignments as directed.

POSITION QUALIFICATIONS

• Adaptability/Flexibility – Being open to change (positive or negative) and to considerable variety in the workplace. Ability to

quickly and accurately grasp the essentials of a variety of business disciplines in order to provide improvements to the processes they entail.

• Attention to Detail – Being meticulous about detail and thorough in completing work tasks.

• Communication – The ability to communicate effectively with others both orally and in writing.

• Goal Oriented – Ability to establish proper goals and to meet/exceed during a specified timeline.

• Independence – Develops own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

• Integrity – Complete transparency and openness. Trustworthy, forthright and honest.

• Teamwork – Communicating and working together to serve our customers.

• Accountability – Ability to accept responsibility and account for his/her actions.

• Accuracy – Ability to perform work accurately and thoroughly.

• Ambition – The drive to achieve personal advancement.

• Communication, Oral – Ability to communicate effectively with others using the spoken word.

• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.

SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Required

Experience: 2 plus years of experience

Computer Skills: Must be proficient in Microsoft Office applications; familiarity with Salesforce.com and JD Edwards a plus

Job Type: Full-time

Pay: From $17.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Required)

Work Location:

• Fully Remote

Work Remotely:

• Temporarily due to COVID-19