2+ years of HR experience with at least 1 in a company supporting Solutions, Services, or Customer Success executive leaders and teams.
Demonstrated project management and change management experience.
Demonstrated experience using data to identify insights and drive action/change.
Experience in matrixed organization.
Ability to thrive in a dynamic and ambiguous environment.
Previous experience working with Engineering teams a big plus
Must be comfortable using the Microsoft Suite (Excel and PowerPoint)
What You’ll Do:
Partner with Services leadership to understand business objectives; use metrics, trends, and industry experience to develop impactful People programs and initiatives; and execute critical People activities to support achieving business outcomes.
Partner with People Partners and use business acumen, HR expertise, and industry knowledge to proactively anticipate opportunities or issues & develop innovative solutions to address the opportunities at the root cause with intention to arrive at sustainable solutions across Business Units (Pillars).
Collaborate with other Business Line Regional Heads of PX to successfully and seamlessly activate all programs, initiatives, and activities to deliver a consistent & positive experience for all team members.
Activate and facilitate global and regional policies, processes, and tools that support moments that matter across a team member’s experience to include Hiring; Onboarding; Performance Review; Performance Management; Promotion; etc.
Lead and coordinate the talent Management cyclical activities including Goal Setting, Talent Review, Succession Planning, Year-End & Compensation Planning for the Services team.
Drive a culture of inclusion and transparency which celebrates our employee diversity and promotes a sense of belonging and value where every voice is heard.
Partner with HR COEs and product colleagues to create and deliver best in class HR tools, resources, processes, and overall experiences.
Lead ad hoc projects impacting business results and experience moments across the organization.
Collaborate with the Employee Relations team to manage complex employee relations situations.
Proactively advise, consult, and coach business stakeholders/managers on performance management, quality conversations, team building, and personal development.
Support transition, expansion, and stabilization of M&A activity with particular focus on the employee experience.
Identify and recommend efficiencies in the employee life cycle – using touchpoints and hand offs to other People Solutions and Experience stakeholders.
Drive the growth by developing and delivering exceptional People programs, initiatives, and activities grounded in best practices and industry knowledge.
Develop and sustain strong & influential relationships within the business & HR to understand and cascade HR & business priorities across the PXP team in an engaging and energized way.
Ability to lead through informal influence across regions and cultures to leverage organizational strengths.
An appetite for exceeding expectations and creating wow within the business & HR organization.
Experience in a company supporting Solutions, Services, or Customer Success executive leaders and teams.
Experience delivering HR and operational activity within a complex and highly matrixed organization with the ability to balance competing requirements.
Highly skilled in using data & technology to improve employee experience, drive business performance, and streamline organization efficiency.
Excellent organizational skills with a starter finisher mentality and acute attention to detail.
Ability to use data to tell a convincing narrative and inform and/or make impactful decisions.
Adept at managing multiple priorities/projects simultaneously.
Builds robust relationships and demonstrates a high degree of emotional intelligence.
Exceptional communicator and influencer.
Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of senior stakeholders.
Ability to cultivate robust & meaningful relationships to serve as a trusted HR expert.
A passion to work with people across a variety of backgrounds with the ability to formally and informally coach and upskill peers and colleagues.
Bachelor’s degree or equivalent experience.
Hours & Location:
M-F 40 hrs/week. This position is 100% remote, Eastern or Central Time Zones preferred
All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have US residency at the time of application.
Please Note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.
Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.
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