Under the supervision of the Lead Receptionist, provides general office support with a variety of clerical activities and related tasks. Answers incoming calls, within three rings, positively, and warmly. Accurately directs caller to the appropriate personnel/department courteously and professionally. Returns to calls placed on hold every 45 seconds, giving the caller the opportunity to continue holding or to leave a message. Takes and delivers accurate phone messages, with call back numbers, area codes, and names legibly written, and promptly relays messages to the proper person.
Greets incoming clients and visitors in a friendly and positive way. Quickly notifies the personnel being visited.
Maintains a neat and tidy reception area, replacing magazines as received, clearing up any clutter on an ongoing basis, and maintains a professional, comfortable general office atmosphere.
Offers coffee or other refreshments to clients or visitors who are waiting to visit agency staff. Maintains the conference room.
Maintains strict confidentiality and privacy of students’ and residents’ personally identifiable health information in accordance with HIPAA privacy rules and Facility policies. Meets mandatory staff development requirement per the standards of all regulatory and accrediting agencies.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
High school graduate.
Minimum Work Experience
Minimum of two (2) years related experience
Required Skills, Licenses / Certifications
Required Skills Knowledge and Abilities
Communicate in English effectively and document information accurately.
Communicate effectively with all disciplines involved in the care of the resident / student.
Ability to work well with others in a team setting and work well with a moderate level of direct supervision.
Proficient with Windows, Outlook, internet research, MS Office including Word, Excel and PowerPoint.
Job Type: Part-time
Ability to commute/relocate:
Work Location: One location
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