Valor Global Hiring for Operations Manager- Call Center Job at Phoenix, AZ Full Time

We are Looking for an Operations Manager

• We are well respected and trusted among our clients.
• Since 2001, we have been an industry leader in teleservices.
• Not just a call center, not just sales. We are a technology company with 2 call centers. We partner with reputable brand Clients and deliver a well-connected customer experience.
• We are well respected and trusted in acquiring and retaining customers for our clients and will deliver the best customer service. Our sales team stops at nothing to be the best they can be.
• We are looking to welcome a skilled, hands-on individual to join our growing teleservices team and supervise our sales agents.
• You will be responsible for managing day-to-day operations.
• You will ensure technology is utilized by the sales agents to meet performance and service levels.

Responsibilities:

• Conduct daily team meetings and coaching forms
• Coach live calls to maximize performance
• Evaluate performance with key metrics and provide one on one coaching with sales agents as a team or one on one
• Collect and analyze team data to prepare reports for the shift and upper management
• Ensure adequate staffing levels to limit call abandonment and maximize efficiency
• Train agents on new programs
• Review sales goals with sales agents and ensure they know where to find their reports and stats
• Handle all corrective action for your agents in the areas of attendance, availability, compliance, and overall sales performance

Requirements

• Proven problem-solving ability
• Able to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
• Understanding of reporting and experience in basic analysis
• Proficiency with technology, especially computers, software applications, and phone systems
• Sales closing ability as you will be coaching, training, and taking over calls

Education

• High School Diploma, GED, or equivalent required

Experience Required

• Minimum two years call center experience required
• Minimum two-year operations experience required
• Minimum one-year supervisor experience (preferred)
• Customer Service Experience Required

Please submit a resume.

***Valor Global is an equal opportunity employer and welcomes diversity. Candidates must be able to pass a pre-employment background screening and drug test.

Job Type: Full-time