Vibracoustic Hiring for IT Infrastructure Technician Job at Morganfield, KY Full Time

Vibracoustic is a leading global automotive NVH expert, providing customized solutions adding comfort and supporting efficiency, safety and durability. Its expertise along the entire product life cycle and all vehicle systems as well as its broad product range enable Vibracoustic to solve current and future NVH challenges across all automotive segments
Vibracoustic has an opening for an IT Infrastructure Technician at our Morganfield, Kentucky facility.
The primary responsibility of the IT Infrastructure Technician is the administration of infrastructure support services related tasks and activities. Efficient 1st Level IT support by applying known solutions to problems and/or performing basic research.
IT Infrastructure Technician Tasks:

• Identifies, diagnoses, and resolves IT infrastructure incidents on 1st level (first/single point of contact) for all Vibracoustic users and communicates know solutions to end-users in a user-friendly, professional manner.
• Administration and reporting of user service requests as defined by IT management.
• Manage end-user incidents and prioritize work based on defined SLAs.
• Implementation/installation and administration/maintenance of IT infrastructure services with focus on availability, reliability and manageability following Vibracoustic IT standard processes in coordination with responsible IT management.
• Active contribution to 2nd level group activities where required; global project contribution.
• Education of users based on Vibracoustic processes to make optimal use of Vibracoustic business systems.
• Contribute ideas to improve IT processes and services.
• Support implementation of new and/or improved IT processes following Vibracoustic IT standards.
• Problems, solutions, and results of project work as well as any elaborated results within the area of responsibility must be documented in an understandable manner.

• IT Infrastructure Technician Profile*:

• Associates degree of computer science or Bachelor’s degree. Equivalent combinations of education, experience and certification will be considered.
• Minimum of three years’ experience working in a global IT organization.
• Experience in implementing, documenting and operationally maintaining IT infrastructures.
• Experience in interacting with external suppliers and service providers.
• Technical IT infrastructure knowledge with focus on globally positioned IT infrastructure technique.

Candidates for positions with Vibracoustic must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.*
Vibracoustic is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
Vibracoustic offers a solid track record of growth and expansion in the highly competitive automotive industry as well as a complete benefits package including health/prescription/dental/vision options, short term disability, long term disability, basic life insurance, additional optional life insurance amounts available including spouse and dependent child coverage, flexible spending accounts and 401(k) with a company match.
*Please apply online at: http://www.vibracoustic.com/careers/vacancies*
*Vibracoustic, 3408 E. US Highway 60 East, Morganfield, KY 42439*
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Job Type: Full-time